FAQs
Frequently Asked Questions
Q. How long do the batteries last before needing charged?
A. A fully charged battery should last about 10-14 miles (1-3 hours) depending on user weight, speed, and road conditions.
Q. How long do the batteries take to charge?
A. The Lithium-Ion batteries reach 90% charge in 2 hours and 100% in 3 hours. Batteries should not be charged for more than 3 hours to enhance battery life by avoiding long exposures to heat.
Q. What is the lifespan of the battery?
A. A typical generic smart balance scooter battery will last for about 500 full charge cycles. The premium Samsung and LG batteries that come standard with all of our boards will last 1200-1600 charge cycles with proper care and maintenance.
Q. Do you offer a warranty?
A. All of our boards come with a minimum 6 month manufacturer warranty on internal parts, 3 months on battery, and 30 days on wheels. If your board ever fails please contact us directly and we will be your liaison with the manufacturer. This is part of the value that we bring in supporting you after your purchase is made. Please be careful though as accidental and water damage voids the warranty.
Q. Do you accept returns?
A. Yes, If you are not satisfied with your Hoverboard purchase you can return your board within the first 30 days of purchase for a refund. The Hoverboard must in like new condition and include all accessories and original packaging.
Q. How long will it take to receive my Hoverboard?
A. Please allow 2-3 business days for processing and an additional 4-7 business days for shipping. Due to international shipping this could potentially take longer, but we will do everything possible to get your boards delivered as soon as possible.
Q. Can the Hoverboard be operated in wet conditions?
A. The boards that we sell have a minimum rating of IP-54. This means that they can withstand low pressure jets of water from all directions. The balance scooters should not be submerged or exposed to high pressure water sources (heavy rain or hoses).
Please feel free to contact us if you have any questions that were not addressed here or need clarification on anything. Your satisfaction is our number one priority.